1. How Do I Make Payment ?
2. Where does Hanya Ship ?
Hanya currently offers FREE shipping to the entire Malaysia and imply a shipping fee based on weight starting from RM40 to orders from Singapore, RM 160 to orders from Brunei, and RM 200 to orders from Australia.
You may experience longer delivery duration when shipping outside Malaysia. We are working very hard on bringing HANYA to everywhere around the globe.
Shouting out to let us know where you live by tagging @shophanya! X
3. How Long Shall I Wait for My Parcel ?
We know the wait is longer than it looks like!
Due to Covid-19, international shipments will be experiencing a longer wait.
- 1.Malaysia ( Express Shipping) – 1-2 business days
- 2.Singapore / Brunei ( Express Shipping) – 3-7 business days
- 3.Australia ( Standard Shipping) – 8-10 business days
- 4.Australia ( Express Shipping) – 5-7 business days
4. Can I Cancel or Change My Order ?
5. How Do I Track My Order ?
6. I Have Difficulties Tracking My Order.
Oh no! In a few cases, the carrier takes 1-2 business days to register your shipment status.
If your tracking number isn’t updating or working at all, please reach out to us as soon as possible at firstname.lastname@example.org.
7. How Long Do I Have to Wait for My Parcel To Ship ?
Golden question! All in stock orders are processed within 1-2 business days.
8. What If My Parcel Doesn't Arrive ?
We ask if you could patiently wait up to 4 days after the expected shipping date! We are trying our best to make our postman go faster!
If you still have not receive your parcel 7 days after the expected date, please drop us an email at email@example.com
ALL International orders will take more than 14 working days.