FAQs
1. How Do I Make Payment ?
We accept credit cards – both Visa and Master card, and online transfer.
If you have opt for bank transfer, here is our account details:
Hanya Reka SDN. BHD.
Maybank
564892147309
2. Where does Hanya Ship ?
Hanya currently offers FREE shipping to the entire Malaysia and imply a shipping fee based on weight starting from:
• RM 40 to orders from Singapore
• RM 160 to orders from Brunei
• RM 200 to orders from Australia
You may experience longer delivery duration when shipping outside Malaysia. We are working very hard on bringing HANYA to everywhere around the globe.
Shouting out to let us know where you live by tagging @shophanya! X
3. How Long Shall I Wait for My Parcel ?
We know the wait is longer than it looks like!
Due to Covid-19, international shipments will be experiencing a longer wait.
• Malaysia (Express Shipping) – 1-2 business days
• Singapore / Brunei (Express Shipping) – 3-7 business days
• Australia (Standard Shipping) – 8-10 business days
• Australia (Express Shipping) – 5-7 business days
4. Can I Cancel or Change My Order ?
If you would like to cancel an order, please contact us at support@shophanya.com as quickly as possible!
We will do our best to accommodate you. Unfortunately, due to the efficiency of fulfillment process, we cannot promise (finger crossed)
that we will be able to cancel an order once it has been placed.
5. How Do I Track My Order ?
We understand the feeling of waiting so for all shipped package, we will send you the tracking number in an email
(You can also find the info on your My Orders page). If you want to track the whereabouts of your order or even changing the shipping address, feel free to contact the carrier.
• Pos Laju – email
• Gdex – email
6. I Have Difficulties Tracking My Order.
Oh no! In a few cases, the carrier takes 1-2 business days to register your shipment status.
If your tracking number isn’t updating or working at all, please reach out to us as soon as possible at hello@shophanya.com.
7. How Long Do I Have to Wait for My Parcel To Ship ?
Golden question! All in stock orders are processed within 1-2 business days.
8. What If My Parcel Doesn't Arrive ?
We ask if you could patiently wait up to 4 days after the expected shipping date! We are trying our best to make our postman go faster!
If you still have not receive your parcel 7 days after the expected date, please drop us an email at hello@shophanya.com
ALL International orders will take more than 14 working days.
