1. How Do I Make Payment ?
2. Where does Hanya Ship ?
3. How Long Shall I Wait for My Parcel ?
We know the wait is longer than it looks like!
Due to Covid-19, international shipments will be experiencing a longer wait.
- 1.Malaysia ( Express Shipping) – 1-2 business days
- 2.Singapore / Brunei ( Express Shipping) – 3-7 business days
- 3.Australia ( Standard Shipping) – 8-10 business days
- 4.Australia ( Express Shipping) – 5-7 business days
4. Can I Cancel or Change My Order ?
5. How Do I Track My Order ?
6. I Have Difficulties Tracking My Order.
Oh no! In a few cases, the carrier takes 1-2 business days to register your shipment status.
If your tracking number isn’t updating or working at all, please reach out to us as soon as possible at firstname.lastname@example.org.
7. How Long Do I Have to Wait for My Parcel To Ship ?
Golden question! All in stock orders are processed within 1-2 business days.
8. What If My Parcel Doesn't Arrive ?
We ask if you could patiently wait up to 4 days after the expected shipping date! We are trying our best to make our postman go faster!
If you still have not receive your parcel 7 days after the expected date, please drop us an email at email@example.com
ALL International orders will take more than 14 working days.