RETURN POLICY
1. What is Your Return Policy ?
Unused items may be returned within 14 days of receipt for an exchange or refund for store credits. Please ensure that items are unworn, unwashed, and undamaged.
Important Note: All items must be returned with any original packaging and subjected upon approval.
2. How Do I Return ?
Kindly click on the link to return or exchange the item https://360.postco.co/hanya.
3. What is Your Exchange Policy ?
Sorry that things didn’t work out well for you! Here are the essential notes:
- Please note that returns will be made at your own cost. (inclusive exchange shipment charged at a flat rate RM7.00 before it is processed.)
- You can return your items to this following address within 14 days of receiving (Exchange and refund will be made once it’s approved by Hanya).
- All refunds will be made via store credit within 48 hours upon receiving the returned items.
- All sale items, face masks and scarves are not eligible for exchange and refund.
4. What If I Received a Wrong Order, or Damaged, Defective ?
NO way! Let us sort it out for you real quick by dropping an email at hello@shophanya.com
Kindly click on the link to return or exchange the item https://360.postco.co/hanya.
